Need Help?
For quick assistance or questions about your order, contact our support team using the chat option below. We’re here to resolve your queries promptly.
Once your return is received and inspected, please allow 6–12 business days for your refund to be processed back to your original payment method.
Shopping Information
How long will it take for my order to ship?
Orders from Fumaz are usually processed within 2–5 business days. Shipping times depend on your location—domestic orders typically arrive within 5–10 business days, while international orders may take 10–20 business days. You’ll receive a tracking link as soon as your order ships.
Do you offer free shipping?
Yes, Fumaz offers free shipping on all orders over $100. For orders below this amount, shipping costs are calculated at checkout based on your location to ensure accurate and reliable delivery.
Can I update my address after placing an order?
If your order hasn’t entered production yet, you can request an address change by contacting our support team immediately. Once printing begins, we’re unable to modify the shipping details.
What if my package is delayed or lost?
If your package is delayed beyond the estimated delivery time, please contact our support team. We’ll help track your order and coordinate with the carrier. In case the package is confirmed lost, we’ll issue a replacement or refund based on your preference.
Payment Information
What payment methods do you accept?
Fumaz accepts all major international payment methods, including Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are processed securely.
Is my payment information safe?
Yes. Fumaz uses encrypted payment gateways and secure SSL connections to protect your personal and financial information. Your payment details are never stored or shared with third parties.
Can I use more than one payment method for a single order?
Currently, Fumaz supports only one payment method per order. You can choose your preferred option at checkout—such as credit/debit card or PayPal—to complete the purchase securely.
When will I be charged for my order?
Payment is processed immediately after you place your order. This ensures your items move quickly into production and helps us maintain fast, reliable delivery times.
Return & Exchange
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in their original condition.
How do I return an item?
Simply contact our customer service team for a return authorization, and we’ll provide instructions for shipping the item back.
Are there any items that cannot be returned?
Yes, sale items, personalized products, and undergarments are non-returnable.
When will I receive my refund?
Once your return is received and inspected, we will process the refund within 5-7 business days.